Shipping policy

At Wall Department, we aim to make your shopping experience as smooth and reliable as possible.

Processing Time

Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are typically 7–15 business days, depending on your location and local carrier.

Please note that delivery times are estimates and may be affected by holidays, customs processing, carrier delays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once tracking information becomes available, you will receive it by email. Please allow some time for the tracking status to update after your order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost in transit, please contact us and we will assist you in resolving the issue.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Questions?

If you have any questions regarding your order or shipping, please contact us through our Contact page.

Wall Department